Last Updated: March 2026

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The Short Version

We collect basic contact information when you reach out to us, request a service call, or schedule an appointment. We use it to manage your service, communicate with you, and — if you've opted in — send you updates or offers by text. We don't sell your information. Period.

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What We Collect

When you fill out a contact form, request an estimate, schedule a service appointment, sign up for a maintenance agreement, or call us, we may collect your name, phone number, email address, home or business address, and details about your service needs — like your system type, equipment age, or the nature of the issue you're experiencing.

We also collect standard website data like browser type and pages visited through cookies and analytics tools.

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How We Use Your Information

We use what you share with us to respond to your inquiry, schedule and manage service appointments, process estimates and invoices, send appointment confirmations and reminders, communicate about upcoming maintenance visits, send service-related texts if you've opted in, and send promotional texts if you've separately opted in for those.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

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Text Messaging

If you opt in to text communications, the following applies:

Service Messages: By opting in, you consent to receive non-marketing text messages from Town and Country Heating and Air ETX about your appointment, service call, maintenance agreement, or account. This may include appointment confirmations, technician arrival updates, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

Marketing Messages: By opting in, you consent to receive marketing and promotional messages — including seasonal tune-up reminders, special offers, and service announcements — from Town and Country Heating and Air ETX at the phone number provided. Frequency may vary. Message and data rates may apply. Reply STOP to opt out.

You can opt out at any time by replying STOP to any text from us.

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Phone Number Privacy

Your phone number is never sold, rented, or shared. Full stop. Numbers collected through our website, service request forms, or any other point of contact are used solely by Town and Country Heating and Air ETX to communicate with you directly about your service, appointment, or account.

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Cookies & Analytics

This website may use cookies or third-party tools like Google Analytics to understand how visitors use the site. You can disable cookies through your browser settings, though some features may not work as expected.

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Data Security

We take reasonable steps to protect your information. That said, no method of internet transmission is 100% secure. We can't guarantee absolute security — but we treat your information with care.

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Third-Party Links

Our site may link to other websites. We're not responsible for their privacy practices and encourage you to read their policies directly.

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Children's Privacy

Town and Country Heating and Air ETX does not knowingly or intentionally collect personal information from children under 18. All service requests, appointment scheduling, maintenance agreements, and form submissions are completed by a homeowner or authorized adult.

If you believe a minor has submitted personal information to us directly, contact us and we'll delete it promptly.

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Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top reflects any changes. Continued use of the site after updates means you accept the revised policy.

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Your Rights

Want to access, correct, or delete any personal information we have on file? Just reach out. We'll take care of it.

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Contact

Town and Country Heating and Air ETX

3238 Co Rd 1970, Yantis, TX 75497

(903) 474-8347

townandcountryheatingandairetx.com